We're Here to Help

Have questions? Need assistance? Our team is available 24/7 to support you with all your banking needs.

Phone Support

Speak directly with a customer service representative.

1-800-555-BANK
24/7 Availability

Email Us

Send us a message and we'll respond within 24 hours.

support@citadeltrust.com
Response within 24h

Live Chat

Chat with a representative in real-time.

Online chat
24/7 Availability

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

Visit Us In Person

Find a branch near you. Our friendly staff is ready to assist.

Downtown Main

123 Main Street, Suite 100
City, ST 12345

(555) 123-4567

Mon-Fri: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 1:00 PM

Sunday: Closed

Westside Branch

456 Oak Avenue
City, ST 12345

(555) 234-5678

Mon-Fri: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 2:00 PM

Sunday: Closed

Eastside Branch

789 Pine Road
City, ST 12345

(555) 345-6789

Mon-Fri: 8:30 AM - 5:30 PM

Saturday: 9:00 AM - 12:00 PM

Sunday: Closed

Quick Answers

Find immediate answers to common questions in our FAQ section.

How do I reset my online banking password?

Click "Forgot Password" on the login page and follow the prompts.

What should I do if my card is lost or stolen?

Lock your card immediately in the mobile app and call our 24/7 hotline.

How do I dispute a transaction?

Log into online banking and file a dispute through the transaction details.

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🚨 Lost or Stolen Card?

If your card is lost or stolen, lock it immediately in the mobile app and call our 24/7 emergency line:

1-800-555-HELP

Learn More